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Shipments and Returns

Your shipment

We ship FAST if we have the product, we will dispatch within 1 day after receipt of confirmed payment or  you will be emailed advising the situation. Order will be shipped via Australia Post with tracking if available - Note some shipments to major cities are sent by Express Courier (Couriers Please or Fastway).  All Orders over the value AUD$100 will be sent with drop-off signature required. There is no extra cost to you for this service. Additional insurance is available, to an Australian destination for an additional cost of $3.75 per $100, so please contact if you wish insurance.
Overseas postage costs shown on the cart's checkout may change without notice and are dependant on confirmation after checkout. Although limited, in some countries additional charges apply and will need to be paid before dispatch.


Our shipping fees include handling and packing as well as postage costs.  Please group your items in one cart order. We cannot group two distinct cart orders, and shipping fees will apply to each of them. Unless you advise us by email promptly that the multiple carts are to be grouped into one dispatch package.Your items will be sent in suitable protective packaging and will be definitely well-protected.
In our experience loss or damage by Australia Post or Courier services is rare.
Please ensure your address details are correct at the time of ordering to avoid extra shipment costs from incorrect address information.

RETURNS
Australian Customer
Used books can be returned for refund within 3 days of your receipt of books. Return postage payable by customer unless there is a problem attributable to Books On War Australia .
New Books can only be returned if there is a problem which has been caused by us - for example web page description does not match book sent or other problem attributable to Books On War Australia.
DVD Purchases please email us detailing the problem you are experiencing.

Overseas Customer
Please email us detailing the problem you are experiencing.