Shipments and Returns
Your shipment
We ship FAST if we have the product, we will dispatch within 3 business day after receipt of confirmed payment or you will be emailed advising the situation. Order will be shipped via Australia Post with tracking if available. - All Orders over the value AUD$200 will be sent with drop-off signature required. All deliveries are guaranteed 'into your hands' provided correct address details are advised to us.
Overseas postage costs shown on the cart's checkout may change without notice and are dependant on confirmation after checkout. Although limited, in some countries additional charges apply and will need to be paid before dispatch.
Our shipping fees include handling and packing as well as postage costs. Please group your items in one cart order. We cannot group two distinct cart orders, and shipping fees will apply to each of them (of course if the packer sees multiple orders to the one person, they will combine and a refund will be made via paypal or card whichever was used in the purchase) . You can advise us by email promptly that the multiple carts are to be grouped into one dispatch package.
Your items will be sent in suitable protective packaging and will be definitely well-protected.
In our experience loss or damage by Australia Post or Courier services is very rare.
Please ensure your address details are correct at the time of ordering to avoid extra shipment costs from incorrect address information.
RETURNSAustralian Customer - The Australian Consumer Law provides consumers a right to remedies if the goods do not meet the consumer guarantees, including if they are of unacceptable quality or faulty - thus our return times are preferred only.
Used books we prefer returns for refund within 10 days of your receipt of goods/books. Return postage payable by customer unless there is a problem attributable to Books On War Australia .
New Books we prefer returns to be made within 10 days of your receipt of goods/books. Return postage payable by customer unless there is a problem attributable to Books On War Australia .
DVD Purchases please email us detailing the problem you are experiencing.
Overseas Customer
Please email us detailing the problem you are experiencing. Please choose products carefully, as return overseas post is expensive - will need to be paid by the buyer unless there is a problem attributable to Books On War Australia.